Terms of service
1. Introduction
1.1. Please read these Terms and Conditions carefully before using our website or placing an order with us.
1.2. These Terms and Conditions govern your use of clubshop.cafc.co.uk (the “website”) and the purchase of products from us (our “Services”). By accessing or using this website, you confirm that you accept these Terms and Conditions and agree to comply with them.
1.3. We may update these Terms and Conditions from time to time and without notice. Any changes will apply to orders placed after the updated version is published on the website. The Terms and Conditions displayed on the website at the time you place your order will apply to that order.
1.4. You confirm that you are at least 18 years old or are using the website with the permission and involvement of a parent or guardian. To the extent you are using our Services on behalf of an organisation, you represent that you are authorised to accept our posted terms on behalf of the organisation (and references to “you” or “your” in our terms are understood to apply to both you and your organisation). If you have entered into a specific agreement with us for certain services we provide, the terms of that agreement will control to the extent there is any conflict with these terms.
2. Who We Are
2.1. Products purchased through this website are sold by Charlton Athletic Football Company Limited (“CAFC”) – a company incorporated and registered in England and Wales with company number 01788466, whose registered office is at The Valley, Floyd Road, London, SE7 8BL. Our registered VAT number is GB356441690.
2.2. The website and certain fulfilment, operational and customer support services are managed on behalf of CAFC by FC Sportswear and Retail Services Limited (“FC”).
2.3. When you place an order through this website, your contract for the purchase of products is with CAFC.
2.4. In these terms, “we”, “us” and “our” refer to CAFC; “you” and “your” refers to our customer or potential customer for products; and "Protected Party" or "Protected Parties" means FC, CAFC, and their respective parents, subsidiaries, affiliates, and their and their respective officers, directors, employees, agents, representatives, licensors, and service providers.
3. How to Contact Us:
3.1. You can contact us here and/or via our live chat service on the website.
3.2. You can email us at: shop.support@cafc.co.uk
3.3. When contacting us, please provide us with the following information for a prompt response:
• Your Full Name
• Your Email Address
• Your Mobile or Contact number
• Your Order Number (if applicable)
• A description of your query to help us to deal with your request effectively
3.4. If we have to contact you, we will send an email to the email address you provided to us when placing your order online.
4. Intellectual Property, Copyright and Trade Marks:
4.1. All content on this website, including text, graphics, logos, images, videos, product descriptions, designs, trademarks, branding and other materials, is owned by or licensed to CAFC and is protected by intellectual property laws. Unauthorised use of CAFC branding, logos or intellectual property in connection with counterfeit or unofficial merchandise is strictly prohibited.
4.2. You may access and use this website for your personal, non-commercial use only. You must not copy, reproduce, distribute, modify, publish, create derivative works, display, or commercially exploit or otherwise use any content from this website without our prior written consent. Furthermore, you agree not to assist or facilitate any third party in doing so.
4.3. You must not use any trade marks, logos, trade names or branding displayed on this website without prior written permission from the relevant rights owner.
4.4. You must not misuse this website or its content, including by:
· using automated systems, bots, scripts or scraping tools to access, copy or extract data from the website;
· interfering with the operation or security of the website;
· attempting to gain unauthorised access to the website, servers or systems; or
· using the website for unlawful, fraudulent or commercial resale purposes.
4.5. If you submit feedback, suggestions or ideas regarding the website or our products, you agree that we may use them without restriction or compensation to you.
5. Placing an Order:
5.1. Orders are placed through the website. After adding products to your basket, you will complete the checkout process by providing your contact details, delivery information, billing information and payment details.
5.2. Please carefully check your order before submitting it, including the products selected, sizes, quantities, delivery address and any personalisation details.
5.3. All orders are subject to availability and acceptance by us. Products placed in your basket are not reserved and may be purchased by other customers before checkout is completed.
5.4. Your order constitutes an offer to purchase products from us. After placing an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not mean that your order has been accepted.
5.5. A legally binding contract between you and us will only be formed when we send you an email confirming that your order has been dispatched.
5.6. To place an order, you must be at least 18 years old or have the involvement of a parent or guardian, and you must be authorised to use the payment method provided.
5.7. Please note that personalised products may not be amended or cancelled once processing or production has started.
6. Our Rights to Refuse, Cancel or Limit Orders
6.1. We reserve the right to refuse, reject, limit or cancel any order at our reasonable discretion, including where:
· products are unavailable or discontinued;
· there are errors relating to pricing, product descriptions or website content;
· there is a breach of these Terms and Conditions;
· payment cannot be authorised or verified;
· we reasonably suspect fraudulent activity, unauthorised transactions, bulk purchasing, commercial resale activity, abuse of promotions or misuse of the website; or
· we are unable to fulfil the order due to operational, technical, supply, delivery, customs or security-related reasons.
6.2. We may also limit the quantities of products which may be purchased per customer, household, payment method or order.
6.3. Where possible, we will notify you if we refuse or cancel your order. If payment has already been taken for a cancelled order, we will refund you using the original payment method.
6.4. If you believe your order has been cancelled in error or you require further information, you can contact our customer support team here.
6.5. Where permitted by applicable law, we may deduct any shipping costs, return shipping costs, customs charges or other costs incurred by us from any refund due to you.
6.6. From time to time, products may become unavailable, delayed or withdrawn from sale due to manufacturing issues, supplier issues, stock shortages, customisation limitations or events outside our reasonable control.
6.7. We may suspend, withdraw or discontinue products or certain website functionality at any time where reasonably necessary for operational, technical, legal or commercial reasons.
7. Our Products:
7.1. We offer a range of products through the website, including clothing, footwear, accessories and other merchandise.
7.2. Product images, descriptions, sizing information and other content on the website are provided for illustrative and informational purposes only. While we make reasonable efforts to display products accurately, colours, appearance and packaging may vary depending on your device settings, manufacturing variations or supplier updates.
7.3. From time to time, products may vary slightly from the images displayed on the website, including due to manufacturer updates, sponsor changes, league badge changes, packaging updates or other minor variations which do not materially affect the product.
Personalised Products
7.4. Certain products may be customised or personalised to your specification, including by adding player names, custom names, squad numbers, badges, patches or other personalised features.
7.5. Please ensure all personalisation details submitted with your order are accurate, including spelling, sizing and numbering. Once an order for a personalised product has been placed, it may not be cancelled, amended, returned or exchanged unless the product is faulty or we have made an error in the personalisation.
7.6. We are not responsible for changes made by clubs, leagues, players or manufacturers after your order is placed, including player transfers, squad number changes, sponsor changes, badge changes or competition eligibility changes.
7.7. We reserve the right to refuse any personalisation request which we consider offensive, abusive, discriminatory, unlawful, infringing or otherwise inappropriate.
Gift Cards
7.8. Gift cards purchased through the website are issued in digital form unless otherwise stated.
7.9. Gift cards are valid for 12 months from the date of purchase unless otherwise required by applicable law. Gift cards may only be redeemed through the website and cannot be exchanged for cash, resold or transferred except where required by law.
7.10. Gift cards cannot be used to purchase additional gift cards.
7.11. We are not responsible for lost, stolen or unauthorised use of gift cards and we may refuse, cancel or void gift cards where we reasonably suspect fraud, misuse or unauthorised activity.
7.12. For further information regarding gift cards, including balance enquiries, you can contact us here.
8. Delivery:
8.1. Information regarding delivery options, estimated delivery times, delivery charges and delivery destinations is available on the website here.
8.2. Delivery times are estimates only and are not guaranteed. Delivery times may vary during busy periods, product launches, promotional periods, public holidays or due to circumstances outside our reasonable control.
8.3. Some products, including personalised or customised items, may require additional processing time before dispatch.
8.4. We may deliver products in instalments or separate shipments where reasonably necessary.
8.5. You are responsible for ensuring that the delivery address provided when placing your order is accurate and complete. We are not responsible for delays, losses or additional costs arising from incorrect or incomplete delivery information provided by you.
8.6. International orders shipped outside the United Kingdom may be subject to import duties, taxes, customs charges, clearance fees and other local charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charges and are your responsibility.
8.7. If you refuse to pay applicable customs charges or refuse delivery of an international order and the shipment is returned to us or destroyed, we may deduct any shipping costs, return costs, customs charges or other costs incurred by us from any refund due to you.
8.8. If no one is available to accept delivery, or if products cannot be delivered because of access restrictions or delivery issues, the courier may leave instructions for redelivery or collection.
8.9. We are not responsible for delays caused by events outside our reasonable control, including, but not limited to, courier delays, customs delays, strikes, severe weather, supply chain disruption or technical failures.
8.10. Risk in the products passes to you upon delivery to the delivery address provided in your order.
9. Your Rights to Cancel, Return or Exchange Products:
9.1. Nothing in these Terms and Conditions affects your statutory rights under applicable consumer laws.
9.2. If a product is faulty, damaged, not as described or otherwise does not comply with your legal rights, you may be entitled to a repair, replacement, refund or other remedy in accordance with applicable law.
Change of Mind Returns
9.3. In addition to your statutory rights, we offer a goodwill returns period of 30 days from the date you receive your order, unless otherwise stated on the website.
9.4. To qualify for a change-of-mind return, products must be:
· unused and unworn;
· in their original condition and packaging;
· with all tags attached; and
· returned in accordance with our returns process available at https://cafc.loopreturns.com/.
9.5. Unless the return relates to a faulty or incorrect product, you are responsible for return shipping costs.
Non-Returnable Products
9.6. The following products cannot be cancelled, returned or exchanged unless faulty or incorrectly supplied by us:
· personalised or customised products, including products with player names, custom names, squad numbers, badges or patches applied;
· sealed products where the hygiene seal or packaging has been removed, such as underwear, swimwear and socks;
· water bottles or similar products which have been opened or used; and
· products which have been worn, damaged, altered or are not returned in their original condition.
9.7. Please ensure all personalisation details are correct before placing your order. Once personalisation processing has begun, personalised orders cannot be amended or cancelled.
9.8. We are not responsible for player transfers, squad number changes, sponsor changes or other manufacturer or club changes occurring after your order is placed.
Cancellation Before Dispatch
9.9. If you wish to cancel an order before dispatch, please contact customer support here as soon as possible. We cannot guarantee that cancellation requests can be processed before dispatch, particularly for personalised products.
10. Returns, Refunds and Exchanges:
10.1. If you have any questions regarding a return, refund or exchange request, please contact customer support here.
10.2. To initiate a return, please follow the instructions provided in our returns portal available at https://cafc.loopreturns.com/.
10.3. Returned products must comply with the eligibility requirements set out in these Terms and Conditions and our returns policy.
10.4. Unless a product is faulty or incorrectly supplied, you are responsible for return shipping costs, including for international returns.
10.5. Please ensure that returned products are sent back within the timeframe specified in the returns portal or return instructions provided to you.
10.6. We reserve the right to inspect all returned products and may refuse returns or reduce refunds where products are returned damaged, worn, used, incomplete or otherwise not in accordance with these Terms and Conditions.
10.7. Refunds will be issued using the original payment method unless otherwise agreed. Where payment was made partly by gift card, refunds may first be applied back to the gift card.
10.8. Where a discount code or promotional offer was applied to an order, any refund may be adjusted to reflect the value of the discount or promotion applied.
10.9. We will process refunds within a reasonable period after receiving and inspecting the returned products. Refund timing may vary depending on your payment provider or financial institution.
10.10. We do not guarantee that replacement or exchange products will be available at the time a return is processed.
11. Price and Payment:
11.1. Product prices are displayed on the website in Pounds Sterling (£) and include VAT where applicable, unless otherwise stated.
11.2. Delivery charges, customs charges, import duties and other applicable fees are not included in product prices unless expressly stated at checkout.
11.3. We take reasonable care to ensure that pricing and product information displayed on the website is accurate. However, errors may occasionally occur. Where an obvious pricing or product information error has occurred, we reserve the right to refuse or cancel affected orders, even if payment has already been authorised or received. In such circumstances, we will notify you and provide a refund where appropriate.
11.4. We may change product prices at any time, but price changes will not affect orders which have already been accepted.
11.5. We accept payment using the payment methods displayed at checkout. Availability of payment methods may vary depending on your location, device or order details.
11.6. Payments may be processed by third-party payment providers, including Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay and other payment partners. Your use of such payment services may also be subject to the terms and conditions and privacy policies of those third parties.
11.7. By submitting payment details, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate.
11.8. We reserve the right to carry out payment verification, fraud prevention and security checks before accepting or dispatching an order.
12. Discount Codes and Promotions:
12.1. From time to time, we may offer discount codes, promotional offers or other promotions (“Promotions”).
12.2. Promotions are valid only for the period stated in the relevant advertisement, email or promotional communication and may be subject to additional terms and conditions.
12.3. Unless otherwise stated:
- Promotions cannot be used in conjunction with any other offer or promotion;
- only one discount code may be used per order;
- Promotions cannot be applied to gift cards, delivery charges or excluded products;
- Promotions are valid only while stocks last; and
- discount codes may not be copied, reproduced, sold, transferred, shared or otherwise used for commercial purposes.
12.4. We reserve the right to refuse, withdraw, cancel or amend any Promotion or order where we reasonably suspect misuse, abuse, fraudulent activity, automated activity, commercial exploitation or breach of these Terms and Conditions.
12.5. Where products purchased using a Promotion are later returned, any refund may be adjusted to reflect the discount or promotional benefit originally applied to the order, including where a return causes the order to fall below any qualifying spend threshold.
12.6. Promotions have no cash value and cannot be exchanged for cash unless required by applicable law.
12.7. Certain Promotions may be limited to specific territories, products or customer groups.
13. Customer Accounts
13.1. You may be required to create an account to access certain features of the website.
13.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
13.3. You must ensure that the information provided through your account is accurate and kept up to date.
13.4. We reserve the right to suspend or terminate accounts where we reasonably suspect fraudulent activity, misuse of the website or breach of these Terms and Conditions.
14. Acceptable Use of the Website
14.1. You must use the website only for lawful purposes and in accordance with these Terms and Conditions.
14.2. You must not:
- misuse the website or attempt to interfere with its operation or security;
- use the website for fraudulent, unlawful or misleading purposes;
- introduce viruses, malware or other harmful material;
- attempt to gain unauthorised access to the website, servers or related systems;
- use automated systems, bots, scraping tools or similar technologies to access or extract data from the website; or
- use the website in any way that may damage the reputation, operation or security of CAFC or the website.
14.3. We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms and Conditions have been breached.
14.4. You may be responsible for any losses, costs or expenses reasonably incurred by us as a result of your fraudulent activity, unlawful conduct or deliberate misuse of the website.
15. Our Responsibility to You:
15.1. Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- breach of your statutory rights under applicable consumer laws.
15.2. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill.
15.3. We are not responsible for:
- losses that were not foreseeable;
- losses not caused by our breach;
- business losses; or
- any loss or damage caused by events outside our reasonable control.
15.4. We provide the website for domestic and private use only. You agree not to use the website or products for any commercial, business or resale purposes.
15.5. While we make reasonable efforts to ensure that the website is available and accurate, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors or viruses.
15.6. You are responsible for ensuring that your devices, software and internet connection are suitable for accessing the website and that appropriate virus protection measures are in place.
16. Personal Information:
16.1. We use your personal information in accordance with our Privacy Policy and Cookie Policy.
16.2. Your personal information may be processed by authorised service providers acting on behalf of CAFC for purposes including payment processing, order fulfilment, delivery, customer support and website operations.
16.3. By using the website or placing an order, you acknowledge that your personal information will be handled in accordance with those policies.
17. Other Important Terms:
17.1. We may transfer our rights and obligations under these Terms and Conditions to another organisation as part of a business transfer, restructuring or operational arrangement. This will not affect your legal rights.
17.2. You may not transfer your rights or obligations under these Terms and Conditions to another person without our prior written consent.
17.3. We are not responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including acts of God, severe weather, natural disasters, strikes, industrial disputes, supplier failures, courier delays, customs delays, cyber incidents, technical failures, pandemics or government action.
17.4. We may suspend, withdraw, restrict or change all or any part of the website where reasonably necessary for operational, technical, security, legal or commercial reasons.
17.5. We may refuse or restrict orders, transactions or deliveries where required to comply with applicable laws, sanctions, export controls or regulatory requirements.
17.6. If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.7. If we delay enforcing our rights under these Terms and Conditions, this will not prevent us from enforcing those rights at a later date.
17.8. These Terms and Conditions are governed by English law. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions affects your rights under mandatory consumer protection laws applicable in your country of residence.
17.9. If you are resident in the United Kingdom, you may bring legal proceedings in the courts of your part of the United Kingdom.
17.10. If you are resident outside the United Kingdom, you may also have rights to bring proceedings in your local courts under applicable consumer laws.
17.11. These Terms and Conditions, together with our Privacy Policy, Cookie Policy and any other policies expressly referred to on the website, constitute the entire agreement between you and us relating to your use of the website and the purchase of products.
18. Third-Party Links and Linking to the Website
18.1. The website may contain links to third-party websites, platforms or services, including social media platforms. These links are provided for convenience only.
18.2. We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites or services. The inclusion of a link does not imply any endorsement, approval or affiliation unless expressly stated by us.
18.3. If you access third-party websites or services, you do so at your own risk and subject to the terms and policies of those third parties.
18.4. You may link to the website provided that you do so in a lawful and fair manner which does not damage or take unfair advantage of the reputation of CAFC or the website.
18.5. You must not suggest any association, approval or endorsement by us where none exists, or frame, mirror or otherwise reproduce any part of the website without our prior written consent.
18.6. We reserve the right to withdraw linking permission at any time.
These terms were last updated on 28 May 2026.