Returns Policy

OUR POLICY

Please be advised, during peak trading periods, additional processing time will be required to process returns.

The Basics:

CAFC Retail's returns policy runs for 30 days post-purchase.

If you have received an item that is faulty, damaged, or incorrect then please contact us as soon as possible
with your name and order number. Please attach a photo to display the issue, if relevant. Our Fan Services
team can then advise on the quickest solution to your issue.

clubshop@cafc.co.uk

We are unable to process any product exchanges unless an item you have received was damaged or faulty. If
we do not have stock available to replace the damaged or faulty item, we will issue a refund.

If you requested a refund from us, and the item is eligible for a refund, this will be processed within 14 days of
us receiving your item and not from the date of postage. Please allow a further 5-7 working days for the
payment to reach your account.

Please note that the following product categories are excluded from our retail policy: Confectionary & Food;
Jewellery; Personalised or player jerseys and shorts (name, number and/or patches) and personalised
souvenirs (keyrings, mugs, picture frames.) These can’t be exchanged or refunded unless they were received
damaged or faulty.

Non-personalised sale items can be returned with an itemised proof of purchase, provided they are done so in
a resalable condition.

Please be aware that all return postage costs must be covered by the customer. We are unable to notify you
when we receive your parcel. Therefore, we recommend the use of a tracked service by your local Post Office.
This goes a long way to ensuring a smooth dispatch and handling experience. If an item is dispatched in a
faulty and/or damaged condition, we will organise the appropriate reimbursement for return postage costs.

Returns for online orders cannot be processed at our physical retail stores. Qualifying orders purchased online
can only be refunded if returned back to Distribution Centre .

In-Store Orders for Delivery

(a)We cannot facilitate any postal returns/exchanges and any postal returns received will be returned within 14
days without action.
(b)If any items are received damaged or faulty please contact our fan services team or alternatively email the
store you purchased the item from (see reverse of receipt for details).
Returns address: Charlton Athletic Club shop The Valley Floyd Road Charlton London SE7 8BL