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Refund Policy


If you are not completely happy with your purchase and would like to exchange the item/s we will change the products, with the exception of the following;
  • Personalised goods
  • Books
  • DVD’s
  • Magazines/Programmes
  • Jewellery
  • Underwear

Refunds/Exchanges will be given on items that are unused with tags on and in original packaging. Please ensure to include your proof of purchase within 28 days from the date of purchase.

All goods to be refunded/exchanged must be sent back by recorded delivery for your security as the Club will not take liability for lost parcels.

All parcels must be sent back to:
Charlton Athletic Super Store
The Valley,
Floyd road,
Charlton, London
SE7 8BL,
United Kingdom.

Mail orders cannot be exchanged or refunded in shop.

If we feel the items returned to us are not of re-sellable condition, we reserve the right to refuse the refund.

For missing parcels or damaged goods please contact our mail order team on 02083334000 or email