Returns

 

If for any reason you are unhappy with your purchase, return it to us, along with your receipt within 28 days of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customized printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalized shirts may only be returned if faulty, unsuitable sizes cannot be returned. We are unable to offer refunds or exchanges also on the following lines – DVDs, Earings & Underwear.

Returns can be made in person at the store or by returning the items to:

Charlton Club Shop

The Valley

Floyd Road

London SE7 8BL

If returning the item by post we would advise that you send the goods by special delivery. As the club cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not affect your statutory rights.